3. Order and Delivery

3.1. Transport and risk of loss

The products will be shipped according to the latest Incoterms 2000, Ex Works, and the risk of loss transfers to the reseller upon delivery of the products to the carrier.

3.2. Opening order and reorders

The minimum requirement to make an initial opening order is 250 Euros. Reorders under 250 Euro will incur a surcharge of an additional 25 Euro.

3.3. Orders

Iron Fortress reserves the right to treat every order as an individual order and may send them individually or collect separate orders from the same buyer to send as one. Furthermore, if the reseller requires special attention towards their order in terms of shipping or packing, they can add their requests as a comment in the "Order Notes" when making the order.

3.4. Invoice

After placing an online order, the invoice will be emailed to the reseller before the order is shipped. It is the reseller’s responsibility to check the invoice against the order.

3.5. Backorders

Iron Fortress will register the reseller's orders for sold out items, i.e. backorders. If the sold-out items are available by the time a new order has been received from the reseller, these items will added to the next delivery and invoices will be sent at the same time.

Backorders are binding unless the reseller requests to have their backorder deleted. To delete a backorder, the reseller must send a mail to orders@ironfortress.com with the subject name “Delete backorder” and request for their backorder to be deleted in parts or completely.

Backorders should be considered corrected and/or deleted once the reseller has received a written confirmation via email from Iron Fortress..

3.6. Dispatch

The estimated dispatch time is within 1 business day after receiving payment confirmation. Iron Fortress cannot state the time of arrival of the order at the reseller’s address as Iron Fortress cannot vouch for the local delivery services.

3.7. Delivery and transport

Iron Fortress will use a shipping company assigned by Iron Fortress unless the reseller states otherwise. All shipments from Iron Fortress are handled by internationally recognized freight companies, but the companies use may change from time to time. Delivery is made to the shipping address specified by the reseller.

3.8. Insurance

Shipments will not be insured unless the reseller contacts Iron Fortress specifying and paying for the insurance needed for shipments to a specific address.

3.9. Drop-ship

Iron Fortress does not offer a drop-ship service.