Copenhagen, December 19th 2023
Iron Fortress ApS - General Terms
1. Receipt of Order and Formalization of Agreement
By placing an order, the reseller is deemed to have read and accepted the following terms and conditions, which are always available in updated form at www.ironfortress.com.
1.1. Reseller information
The reseller is responsible for and holds all risks associated with the correctness of the information entered about the reseller. Iron Fortress ApS (hereinafter "Iron Fortress") does not validate nor check this information before every order. For example, suppose the reseller's VAT number becomes inactive, and Iron Fortress is not informed accordingly before the relevant order. In that case, the owed VAT will be invoiced separately once Iron Fortress is notified of the inactive VAT number by the Danish tax authorities or otherwise.
1.2. Order Procedure
Immediately before the final confirmation of the online order, the reseller will see the total amount of the order on ironfortress.com. Before final confirmation of the order, the reseller will have the opportunity to correct any errors or mistakes. Shortly after confirmation of the order, the reseller will receive an email at the email address stated by the reseller during the ordering process, which confirms the order. The email contains order information established by the reseller, including a temporary order number, name and address, delivery address, a summary of ordered products and without the cost of shipping. Iron Fortress requires payment in full before shipping out orders.
1.3. Invoice
Before the order is shipped, Iron Fortress will send an invoice by email, including invoice number, name and address, a summary of ordered products and the cost of shipping. VAT is added to all orders placed by Danish resellers. Additionally, VAT is added to orders placed by resellers within the EU, which do not have a valid VAT number.
The final agreement between the reseller and Iron Fortress is considered binding when Iron Fortress has confirmed the order placed by the reseller by emailing an invoice. The reseller is responsible for checking the invoice. If any information, in the reseller's opinion, does not correspond with the order placed, the reseller is encouraged to save and print the order confirmation for later documentation, if needed.
1.4. Changing closed and packed orders
If the reseller wishes to change a closed or already packed order, Iron Fortress will charge an extra 40 Euro handling fee.
1.5. Missing or withholding payment of an invoice
Resellers are obliged to pay the order invoice immediately upon receiving the invoice via email, which Iron Fortress considers the first reminder. In case of:
a. If the order has not been paid within a business week, Iron Fortress will send a 2nd reminder by email.
b. If the order has not been paid for within two business weeks, the order will be considered cancelled and the reseller will receive a handling fee of 40 Euro + 10% of the total order value on a separate invoice, which must be paid before another order can be placed with Iron Fortress.
c. In the case of overdue payments, Iron Fortress reserves the right to institute a reminder system to notify customers of outstanding balances. A reminder fee, calculated at an interest rate equal to the sum of the European Central Bank's (ECB) reference rate plus 8 percentage points, will be applied for each month that the payment remains overdue. This fee aims to cover administrative costs associated with managing overdue accounts and serves as an incentive for the prompt settlement of outstanding balances. Customers are responsible for ensuring that payments are made according to the agreed-upon terms to avoid incurring reminder fees. Iron Fortress will make reasonable efforts to communicate reminders and late payment fees to customers in a timely manner. It is the customer's responsibility to keep their contact information updated to receive such notifications. Iron Fortress retains the right to adjust reminder fees and their application at its discretion in accordance with applicable laws and regulations.
1.6. Return Policy
Iron Fortress accepts returns or issues credit notes for defective products up to one year after purchase. In case of a defective product, please email customer service at info@ironfortress.com and provide the following information:
- Please download the Iron Fortress Defective Products Registration Sheet
- Please enter the information in the sheet, save it and return to info@ironfortress.com along with pictures of the defective products.
- Please name the "Subject" in the e-mail Defective Products - Shop Name.
Once accepted, Iron Fortress may ask the reseller to break the product and send photos of the broken product before issuing a credit note. Otherwise, Iron Fortress will ask the reseller to cover the expenses of a return shipment. When items are returned to Iron Fortress for any reason, the following information must be disclosed in writing and included in the return package:
- The name of the Iron Fortress employee who has approved the return.
- Reason for the return.
- Invoice number on which the item was invoiced from Iron Fortress.
- The item product code number(s).
- The number of items that are included in the returned shipment/package.
1.7. Account termination
If a reseller has not placed an order with Iron Fortress within the last 12 months, the reseller's account will be put on hold and only reopened with a new order. Likewise, suppose the reseller has not placed an order with Iron Fortress within the last 18 months. In that case, the reseller's account will be terminated, and all pictures owned by Iron Fortress must be removed from the reseller's website and catalogues within 36 months of the last order date.
2. Prices and Payment
2.1. Prices and Currency
The price applicable is the price stated on the website in connection with the specific product at the time the order is placed. Orders with a delivery address in Denmark will be charged in Danish Kroner (DKK), while all other deliveries will be charged in Euro (EUR).
2.2. Recommended Retail Price.
Iron Fortress has a recommended retail price (RRP) for every product. The RRP is the price we recommend as the end/final price for end-users including all national and local duties. The RRPs for customers in all territories are stated including value-added tax (VAT) of 25%. “Your Price” states the reseller’s purchase price without VAT. The Iron Fortress website shows the current RRP to help resellers set the same or a very similar retail price for the products in their territories.
2.3. Value Added Tax
For delivery outside the EU, the local customs authorities may collect VAT and duty as well as other levy dues. Iron Fortress is neither liable nor responsible for whether or not the local customs authorities collect these taxes, etc. It is the reseller’s own responsibility to pay these taxes and duties, even though these are not specified in the order confirmation or the invoice. Outside the EU, Iron Fortress ships duties unpaid.
2.4. Cost of delivery (shipping cost)
For all orders placed with Iron Fortress under the “Bank Transfer Terms,” the cost of delivery is added to the order to cover the shipping fee. The shipping fee will be calculated after the order has been packed, and only appears on the final invoice and not in the webshop.
2.5. Payment terms
Iron Fortress requires payment in full before shipping out orders.
2.6. Payment by bank transfer
Sydbank, Hovedvejen 87, 2600 Glostrup, Denmark
2.7. Payment via credit card
Iron Fortress does not accept payment via credit card for business orders.
2.8. Payment via PayPal
Iron Fortress does not accept payment via PayPal for business orders.
2.9. Property rights
Iron Fortress reserves the property right and title to products ordered by the reseller until receiving payment in full.
3. Order and Delivery
3.1. Transport and risk of loss
The products will be shipped according to the latest Incoterms 2000, Ex Works, and the risk of loss transfers to the reseller upon delivery of the products to the carrier.
3.2. Opening order and reorders
The minimum requirement to make an initial opening order is 250 Euros. Reorders under 250 Euro will incur a surcharge of an additional 25 Euro.
3.3. Orders
Iron Fortress reserves the right to treat every order as an individual order and may send them individually or collect separate orders from the same buyer to send as one. Furthermore, if the reseller requires special attention towards their order in terms of shipping or packing, they can add their requests as a comment in the "Order Notes" when making the order.
3.4. Invoice
After placing an online order, the invoice will be emailed to the reseller before the order is shipped. It is the reseller’s responsibility to check the invoice against the order.
3.5. Backorders
Iron Fortress will register the reseller's orders for sold out items, i.e. backorders. If the sold-out items are available by the time a new order has been received from the reseller, these items will added to the next delivery and invoices will be sent at the same time.
Backorders are binding unless the reseller requests to have their backorder deleted. To delete a backorder, the reseller must send a mail to orders@ironfortress.com with the subject name “Delete backorder” and request for their backorder to be deleted in parts or completely.
Backorders should be considered corrected and/or deleted once the reseller has received a written confirmation via email from Iron Fortress..
3.6. Dispatch
The estimated dispatch time is within 1 business day after receiving payment confirmation. Iron Fortress cannot state the time of arrival of the order at the reseller’s address as Iron Fortress cannot vouch for the local delivery services.
3.7. Delivery and transport
Iron Fortress will use a shipping company assigned by Iron Fortress unless the reseller states otherwise. All shipments from Iron Fortress are handled by internationally recognized freight companies, but the companies use may change from time to time. Delivery is made to the shipping address specified by the reseller.
3.8. Insurance
Shipments will not be insured unless the reseller contacts Iron Fortress specifying and paying for the insurance needed for shipments to a specific address.
3.9. Drop-ship
Iron Fortress does not offer a drop-ship service.
4. Products from Iron Fortress
4.1 General
Iron Fortress' products are mostly handmade and/or hand-painted and therefore unique. As a result, the products have natural deviations in patterns, colours and shapes, which are not considered defects or faults.
4.2 Warning labels
For insurance purposes, the reseller may not at any time remove Iron Fortress' Brand warning labels from the products. Iron Fortress will not be responsible for products without hangtags and warning labels.
4.3 Sales Channels for Iron Fortress products
Iron Fortress reserves the right to be the sole distributor of Iron Fortress products sold on third-party sites including, but not limited to E-bay, Amazon, Facebook and Instagram. Unless explicit written permission is given, Iron Fortress does NOT allow the reselling of Iron Fortress products on third party sites. If resellers do not have explicit written permission provided by Iron Fortress, Iron Fortress reserves the right to end business relations immediately. If resellers wish to use third-party resale sites as part of their sales strategy, resellers can contact Iron Fortress and ask for permission to sell products on the specified third-party site. The third-party site "WISH" is not accepted under any circumstances.
5. Intellectual Property
Iron Fortress is the sole owner of the brands “Epic Armoury, Dark Moon, Stronghold, Epic Effect, Light Kit, and the Ready for Battle, including copyrights and trademarks for the designs and names of the products and brand logos.
All content on Iron Fortress' and Epic Armoury's websites, including but not limited to images, artwork, text, audio clips, and video clips, are unless otherwise stated, owned and controlled by Iron Fortress and may not in any way be reproduced, copied, republished, uploaded, posted, transmitted or distributed. Modifications of the content or unauthorized use of the content for any purpose is a violation of Iron Fortress´legal rights. The use of any Iron Fortress content on any other website or networked computer environment is prohibited unless explicitly authorized. Any permission to use such material must be issued by Iron Fortress in writing to be valid.
These Terms and Conditions authorize resellers that sell Iron Fortress products on their websites to use pictures and other content owned by Iron Fortress on the condition that these resellers have the text below written in their website terms section or on their front page:
All Epic Armoury, Stronghold, Ready For Battle, Epic Effect, Light Kit and Dark Moon content on this site is owned by and used with the permission of Iron Fortress International.
6. Data Registration
After registration in the “reseller Inquiry form,” the reseller is highly recommended to sign up for the free Epic Armoury reseller newsletter in order to continuously receive important news and other information from Iron Fortress. Please use this link to sign up:
Sign up Newsletter
The reseller may at any time unsubscribe to this service at no charge.
7. Reservation, changes and typographical errors, etc.
Iron Fortress reserves the right to change these Terms and Conditions from time to time as it sees fit and the reseller's continued use of www.ironfortress.com will signify its acceptance of any adjustment to these terms. The reseller is therefore advised to re-read these Terms and Conditions from time to time.
8. Limited Liability
Iron Fortress is not liable for typographical errors and picture errors, sold-out situations, changes in value-added tax and duty rates, and late or defective delivery due to force majeure events.
9. Governing Law and Venue
Should any part of these Terms and Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions. Any provision of this agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.
All purchases, disputes, and complaints made under or related to these Terms and Conditions are subject to Danish law. Any dispute will be settled at the Danish Maritime and Commercial Court of Law, the “Sø –og Handelsretten,” in Copenhagen, Denmark.
10. Contact and Bank Information
CEO - René Vendt:
rene[at]ironfortress.com
General Questions:
info[at]ironfortress.com
Warehouse Manager:
jais[at]ironfortress.com
Office: +45 65 91 97 02
Web: www.ironfortress.com
Address:
Iron Fortress
Kornmarksvej 12-14
2605 Brøndby
Copenhagen
Denmark
VAT: DK 30558758
These Terms and Conditions form part of the agreement between the reseller and Iron Fortress.
By placing an order at www.ironfortress.com, the reseller agrees to and understand and accepts these General Terms.